At Reed & Rose we want you to be happy with your order. This page explains how to cancel or return a purchase.
Your legal right to cancel
You have 14 days from receiving your order to cancel it for any reason, without giving us an explanation, and a further 14 days to send the item back. We will refund the purchase price plus our standard outbound delivery charge to your original payment method within 14 days of receiving the item back. There is no fee for cancelling.
Our 30-day returns policy
In addition to the above, we accept returns for up to 30 days from delivery. This is offered on top of your legal rights, never instead of them.
Condition of returned items
- Items must be unworn, unwashed and undamaged, with all labels and tags attached.
- Trying an item on is fine; wearing it is not.
Return postage
Return postage is payable by the customer unless the item is faulty, damaged or not as described, in which case we cover the cost. We recommend using a tracked service.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us and we will arrange a replacement or full refund at no cost to you. This applies regardless of any time limit above.
How to start a return
Email hello@reedandroselondon.co.uk with your order number. We will confirm the return address and next steps.
Refunds
Refunds are issued to your original payment method within 14 days of us receiving the returned item.