These terms apply to all purchases made through this website. Our contact address for all enquiries is hello@reedandroselondon.co.uk.
1. Applicability
By placing an order you agree to these terms.
2. Product Information
We make every effort to describe our products accurately. Occasional typographical errors or inaccuracies may occur, and we will correct them as soon as we become aware.
3. Ordering and Payment
Orders are processed once full payment has been received. Available payment methods may vary by country.
4. Processing and Delivery
- Processing: 1–2 working days
- Delivery to the UK: 5–10 working days from dispatch
- Orders ship directly from our supplier
- In all cases, delivery within 30 days of purchase
5. Cancellations and Returns
Please see our Return and Refund policy for full terms, including your statutory 14-day right to cancel.
6. Liability
Nothing in these terms limits our liability where it would be unlawful to do so, including our liability for goods that are faulty, damaged or not as described.
7. Intellectual Property
Content on this website may not be reproduced without prior permission.
8. Complaints
Complaints can be submitted in writing to hello@reedandroselondon.co.uk. We aim to respond within 5 working days.
9. Consumer Rights
If you are a consumer in the United Kingdom, you have statutory rights under UK consumer law and nothing in these terms affects those rights.